POLICIES
Payment
La Guanaquita’s Closet accepts payments thru PayPal, Credit and Debit Card, Money Order, and Cash; and it is due at time of purchase. Your order will be shipped the next business day after payment is received. No personal checks are accepted.
Shipping
La Guanaquita’s Closet ships from Aloha, Oregon, USA. Orders are shipped via UPS Ground, FEDEX Ground, or USPS, unless otherwise requested. First Class to my international buyers (please message me for a quote if you prefer Express). International orders are shipped via USPS without insurance.
Shipping rates are shown for the United States, USPS Priority Mail; for shipping thru Express or other, please contact us. As soon as your item is shipped, I am not responsible for lost or stolen package(s); however, I'll work with you if something like that happens; please contact me as soon as possible, so I can contact the shipping company to send a claim – please inquire if you are interested in insurance; tracking is already added to your shipping, there's no extra for that.
Heavy coats and boots can not be combined and may not qualify for First Class rates. Hats are packed carefully so they’re not crushed in transit and/or in route so shipping tends to be pricey; my apologies about that.
Any claims regarding delivery charges for overnight or 2-day priority must be made to La Guanaquita’s Closet: laguanaquitascloset@yahoo.com within 8 working hours.
Refunds
All items are non-refundable. Please ask all questions before purchase; I’m pleased to supply any information you may have. Due to the nature of not brand new pre-loved items, all sales are final unless a grave error has been made on the part of La Guanaquita’s Closet like sending the wrong item. Please check the item description carefully before purchasing.
Most of the pre-owned and old fashion stuff are slightly used, but cannot be returned; please check the item description carefully before purchasing. Please remember that hats and headbands stretch after wearing, so give them time. The measurements are in the listing so please check them before you purchase. Shipping fees are non-refundable.
Please also be aware that every monitor shows colors differently. I do not accept refunds due to fit and/or color. Please see detailed measurements and message me with any questions regarding color or other information.
Returns
>>Returns are accepted ONLY if there is a mistake in my part due to size, color, designer or maker’s name; also if there’s a grave error made from my side like sending a wrong item. There are No Exchanges!
>>Please check the item’s description carefully before purchasing because returns are not accepted due to a buyer’s mistake. I reserve the right to accept or deny a refund request.
We want you to be completely happy with your order. If you are not satisfied for any reason, we will gladly accept your return of unused or defective merchandise within 15 days of original purchase. However, please note that there is a 15% restocking fee for all returns. NO RETURNS ACCEPTED AFTER 30 DAYS Customer is responsible for all return shipping charges (outgoing and incoming). Returned merchandise must be in the original packaging and be in the same condition as when it was received. Used merchandise cannot be returned.
All returns must be unused and in original packaging for a credit to be issued. Please allow 14 days for the processing of your return; write a note stating the reason(s) for the return and whether you wish to credit the price towards another purchase or receive a refund. Enclose your packing slip with the item and return to: La Guanaquita’s Closet, 21845 SW York Street, Aloha, OR 97003
Please feel free to contact us at 1-503-413-9411 or to our email address: laguanaquitascloset@yahoo.com with any questions regarding your return.
Pricing
Prices are subject to change without notice. While every effort is made to prepare our catalog as accurately as possible, suppliers pricing may go up or down after publication and our pricing will therefore adjust accordingly. Descriptive and typographical errors are subject to correction.
Privacy
Your privacy
At La Guanaquita's Closet, we take your privacy very seriously. This privacy policy (the "Policy") applies to our website www.la-guanaquitas-closet.myshopify.com (the “Site”) which post or link to this Policy. This policy describes how La Guanaquita's Closet collects and handles your personal information when you use our Site. This Policy only covers La Guanaquita's Closet and the information we collect on the Site. We reserve the right to modify this Policy. We will notify you of substantial changes to this Policy by telling you about them in the forums. Should we make a material change to the manner in which we handle your collected personal information, we will place a prominent notice on the Site, or notify you by email prior to the change becoming effective.
We do not share your personal information with third parties for their promotional purposes.
We will not give personal information to advertisers;
We do not tolerate spam;
You may occasionally be notified by email of announcements from La Guanaquita's Closet; you may opt out of these announcements at any time by using the unsubscribe link contained in each email announcement.